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Hand holding a phone with strategic plan ParentSquare post on the screen
Never Miss a ParentSquare Post

Are your ParentSquare notification emails landing in your junk or spam folder? In addition to making sure that you have the app to view posts, message, and complete required forms, here are some tips to help make sure you never miss critical information hitting your inbox:

To ensure messages from known addresses or domains like ParentSquare don't get moved to your junk email folder, add them to your “Safe Senders” list.

Follow the instructions below for the email service you use. 

Outlook and Hotmail (Web)

  • Log in to your Outlook or Hotmail account (via a browser).
  • Click on the Settings gear icon in the top right corner.
  • Select View all Outlook settings at the bottom.
  • Go to Mail > Junk email.
  • Under Safe senders and domains, click Add safe sender.
  • Type parentsquare.com and hit OK
  • Click Save.

Gmail

  • Log in to your Gmail account.
  • Click on the Settings gear icon and select See all settings.
  • Go to the Filters and Blocked Addresses tab.
  • Scroll down and click on Create a new filter.
  • In the From field, type @parentsquare.com.
  • Click on Create filter.
  • In the next window, check the box that says Never send it to Spam.
  • Click Create filter.


Yahoo Mail

  • Log in to Yahoo Mail.
  • If you don't already have one, create a folder you'd like ParentSquare notifications to be sent to.
  • Click on the Settings gear icon and select More Settings.
  • Go to Filters and click on Add new filters.
  • Name the filter (e.g., "ParentSquare").
  • In the From field, type @parentsquare.com.
  • Choose the folder where you want these emails to be delivered (usually Inbox).
  • Click Save.


For other email services, see: Safe Sender Settings for ParentSquare

If you aren't receiving ParentSquare emails at all (and you want to), the first step is to check your notification settings in the app or when logged in online.  If you they still don't show up in your inbox or junk/spam folder, contact your child's school office; you may have inadvertently marked messages from ParentSquare as spam, which can be reset by a ParentSquare administrator.

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